FAQ

Preorders

Will I be charge for a preorder when I place my order?

All preorders will be charge at the time your order is placed.

If I have preorder items in my order when will my order ship?

Depending on the shipping method you choose you can either have your order shipped all at once or have preorder items shipped as they arrive in the warehouse.

 

Shipping

How will my order be shipped?

We currently use both USPS and FEDEX for shipping most orders.

What are the different shipping methods?

Standard Economy Shipping (3-8 business days - Orders with preorder items are held until all items are in stock and sent in ONE shipment)

FREE Economy Shipping on orders over $50 (3-8 Business Days - All items including preorders are sent in ONE shipment).  Free economy shipping is available for orders shipped in the contiguous United States and does not include HI or AK.

As Available Shipping (2-6 business days - Preorder and in stock items shipped when available)

Expedited (Orders with preorder items are held until all items are in stock and sent in ONE shipment)

 

Tow Wars Rewards

How do I earn points?

You earn 1 point for every dollar you spend not including tax and shipping.

How do I use my rewards?

Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order).

When do I earn points when I make a purchase?

Points are earned when "Fulfillment Status" becomes "Fulfilled".